A Clarity Call is a free 20-minute virtual consultation designed to help you get a sense of what therapy with me could look like. It’s a space to talk about what’s been feeling challenging, explore what you’re hoping for, and ask any questions about my approach.

You’ll walk away with more clarity on your current patterns, potential next steps, and whether we’d be a good fit to work together — no pressure, just an open conversation.

All sessions are booked securely through our client portal on Jane App. Once booked, you’ll receive confirmation and any necessary pre-session information.

The terms psychotherapy and counselling reflect different regulatory and licensing frameworks across Canada, rather than differences in the quality or depth of care. The type of service offered is determined by the client’s physical location and applicable regulations.

Regardless of the title used, clients receive the same individualized, evidence-based therapeutic support. Hazel’s approach, training, and commitment to ethical care remain consistent across all services.

Yes! A limited number of sliding scale spots are offered to support accessibility. These are currently at capacity, with a waitlist available. Please feel free to reach out confidentially to discuss eligibility.

Yes! Sama Counselling now offers direct billing through TELUS Health eClaims for participating insurance plans.

Participating insurers include Manulife, Canada Life, Desjardins, Beneva, Equitable Life, iA Financial Group, Chambers Plan, CINUP, First Canadian Health, Johnston Group, Maximum Benefit, and other participating insurance providers.

Clients are responsible for confirming their coverage directly with their insurance provider before beginning services. Please confirm that your specific plan covers counselling services provided by a Counsellor/Canadian Certified Counsellor (CCC) and/or psychotherapy services provided by a Registered Psychotherapist (Qualifying). Direct billing availability varies by plan, location, and the professional designation recognized by your insurer.

When direct billing is available, your claim will be submitted to your insurer on your behalf. Any portion of the session fee not covered by your insurance, or any claim that is declined, will be charged to the credit card on file. The ability to submit a claim through direct billing does not guarantee coverage or reimbursement.

If direct billing is not available for your specific plan, you will receive a receipt that you can submit to your insurer for reimbursement.

Payment methods: Visa, Mastercard, American Express, and e-Transfer.

Sessions are focused, structured, and tailored to your goals. Your first session will include a review of informed consent, confidentiality and privacy, completion of your intake form, and any questions you might have. During sessions, you may explore challenges, discuss strategies, and occasionally receive exercises or reflections to practice between sessions. Therapy is collaborative—your input is essential.

Session frequency varies depending on your goals and progress. Regular attendance helps achieve the best outcomes. If you arrive late, the session will still end at the scheduled time, but we allow a 20-minute grace period. During this time, I will send a reminder email to confirm your attendance. If you do not arrive within 20 minutes, the session may be considered a no-show and billed in full.

Payment is due at the end of each session and will be processed via credit card through the Jane App. Sliding scale options are available and must be discussed and agreed upon before the first session. Receipts can be provided for insurance reimbursement.

Yes. All information shared in sessions is confidential and protected under privacy laws. Exceptions include situations where there is risk of imminent harm to yourself or others, suspected abuse of a vulnerable person, or if legally required by a court order. Confidentiality also applies to the secure online platform we use, the Jane App.

Before your first session, please complete your intake form and note any questions or topics you want to discuss. This helps ensure the session is tailored to your needs and allows us to address administrative details such as informed consent and privacy policies efficiently.

Therapy with Sama Counselling is not a crisis service. If you are in immediate danger, call 911. Additional support can be accessed via the Calgary Distress Centre at (403) 266-4357, or the Suicide Crisis Helpline at 9-8-8. These resources are available 24/7.